Need to send back your Faulty Transducer?
- NO Initial Inspection Fee
- We Will Accept ANY Strain Gauge Based Transducer for Repair
- Dedicated Team of Experts to Repair Your Transducer
- Detailed Fault Report Sent Out Within 7 Working Days of Receipt
- 6 Months Warranty on ALL Repairs
- UKAS Traceable Calibration Certificates Available for Every Repaired Transducer
start the Repair process here
FAQs
What Happens on receipt of item(s)
As soon as we have received your goods at our Transducer Repair Services Department we will let you know using the contact details you supply on the RMA form. Our engineers will then conduct an initial inspection and send back a detailed fault report within 7 working days. There is no need to worry about hidden costs as you can be assured that we will not carry out any chargeable repairs without your prior approval.
Where possible, we aim to send back your repaired transducer within 14 days of its arrival, depending on the nature of the fault.
If we cannot repair the transducer, we will send a quotation for a replacement or we can even design a custom-like unit saving you from further downtime costs.
What damages can you repair?
We take great pride in being able to repair many forms of damaged transducer, so please send your faulty transducer to us, along with the completed RMA form. Common service repair jobs include:
- Water and moisture damage
- Zero shift – Overloading
- Connector or cable damage
- Inert gas seal damage
Can you recalibrate after repair?
Yes, we can recalibrate your transducer after repair. If you would like your transducer calibrated then please indicate this request on the RMA form.
customer testimonial
I appreciate the efforts taken by your engineers in testing and inspecting the device. It’s reassuring to learn that the unit is in good working condition and within specifications ( … ), I truly appreciate your team’s diligence in investigating the matter. Your commitment to ensuring the unit’s functionality is commendable.
Moreover, I’d like to express gratitude for the swift turnaround and the gesture of not charging for the service. It’s a testament to the exceptional customer service provided by your team.
Dr Baba Musa Abbagoni, Research Assistant, Department of Engineering and Technology
School of Computing and Engineering, University of Huddersfield. 6th December 2023, email.
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